M1
Monitoring & Maintenance
What this is
Because integrations break when other people change their software.
- Price
- €1,150/mo
- Duration
- ongoing
- Terms
- 12-month term, 3-month break clause
All prices exclude VAT. Prices shown are for a Standard-band agency; see how size changes them.
What we do
Monitoring and alerting on everything we have built, break-fix within an agreed response time, credential rotation, platform and dependency updates, and fixing things when a vendor changes their API without telling anyone.
RequiresNothing. This one stands on its own.
Discuss this packageWhat you get
- Monitoring and alerting on everything we built
- Break-fix within an agreed response time
- Credential rotation and dependency updates
What is not included
- New automation or changes of scope: that is Continuous Improvement
- Support for systems we did not build
- Your vendors' own outages, which we will tell you about but cannot fix
Required for the first twelve months on anything we build, or a written handover to a named person at your end who takes it on. We will not leave a live integration with nobody responsible for it. Both are fine. Neither being true is not.
Everything else we sell